Grainsco Service Management

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Supports: Precommissioning, Troubleshoot/Repair, Commissioning, and Reconditioning/PMS

Office / Dispatcher
Web Application (Primary)
  • Create Service Requests
  • Phone Troubleshooting
  • Job Scheduling
  • Warranty / Quotation Management
Phase 1-2: Request & Planning
Technician (Field)
Mobile Application (Primary)
  • Travel and Check-In
  • On-Site Troubleshooting
  • Repair and Part Replacement
  • Service Reports & Signatures
Phase 3-5: Execution & Closure
Service Head / Admin
Web Application (Primary)
  • Dashboard and KPIs
  • Approve Requests
  • Review Service Reports
  • Close Service Requests
Approvals & Oversight

Supported Service Flows

Precommissioning (SERV-FLW-002)

New equipment setup with fund requests

Troubleshoot/Repair (SERV-FLW-006)

Phone troubleshooting, warranty check, quotation

Commissioning (SERV-FLW-009)

Part check, 5 reports, customer survey

Reconditioning/PMS (SERV-FLW-010)

Preventive maintenance, inspection, calibration